Help / Support
Who can I contact if I have any questions about my order or return?
At
Questions about your purchase at Taschen-aus-Segeltuch.de or yours
Our customer service is available to help you return items.
Under the
In the “Contact” section you will find a form that you can fill out and send to us
can send back. We will try to get to you as quickly as possible
to help.
Email: bestellung@taschen-aus-segeltuch.de
Tel.: +49 40 398 076 72
Monday to Friday 9:00 a.m. to 6:00 p.m.
How do I make a purchase?
We
have a variety of bags made in-house. Find yours
Bag or your accessory with the desired motif color from and
click on “Add to Cart”. A window will open that will give you the
Shows items in shopping cart. Click “View Cart” if you have the
would like to purchase items. You can also do this at the top right of the website
Click on the shopping cart icon to view or add items in the shopping cart
remove. If you would like to proceed to checkout, click on the “Go to” button
Checkout" and follow the payment process.
Which payment methods can I use at Taschen-aus-Segeltuch.de?
We accept Paypal, Payment in advance and with Paypal Plus also direct debit or credit card.
We cannot accept cards within five days of
The order will expire. After successful verification and
Once your credit card details have been authorized, the goods will be dispatched.
Where can I find the check number for my credit card?
The
The test number consists of a three-digit numeric code and is located
For Visa and Mastercard, it's on the back of your credit card
on the right of the signature field.
How can I return an item?
We
secure the
full refund of the purchase price if this occurs
Original condition within 14 days of receiving the goods
be returned. For the exact procedure, please read the section
"Returns" and follow the steps given there. With it
We guarantee a smooth process in the event of a return
If you can, we ask you to return the goods by email using the enclosed returns form
Send back DHL.
Can I return items purchased from Taschen-aus-Segeltuch.de to a store with 360° bags?
Unfortunately, it is not possible to return items purchased online Return or exchange items at a 360° Bags store.
How will my money be refunded?
If
Once we have received your returned goods, you will receive one
Confirmation e-mail. Once processed, you will be credited
promptly refunded to the account used for the original payment
transaction was used.
How long does standard shipping take?
The
Standard shipping for orders within Germany is
usually 2-3 working days, to Austria or Switzerland 3-4
working days.
What service are the items delivered with?
All orders are processed via our shipping partner DHL.